Eastern Cape Gambling Board (ECGB). Last updated 2026-07-26.

Q: How do I complain about an Eastern Cape bookmaker?

Complaints are lodged in writing at info@ecgb.org.za or via the ECGB contact form at ecgb.org.za. Include the operator name, licence number, your account number (never your password), and any relevant screenshots.

Written by Nigel Crouse, Fact-checked by Brad Mostert. Last updated 2026-07-26.

The Eastern Cape Gambling Board (formerly Eastern Cape Gambling and Betting Board) licenses and regulates casinos, bookmakers, LPMs and bingo operations within the Eastern Cape. Its role covers licence issue and renewal, enforcement, tax collection, and the operation of a provincial fraud-prevention hotline (0800 333 818).

Key facts

Jurisdiction	Eastern Cape
Head office	East London, Eastern Cape
Telephone	+27 43 702 8300
Enquiries	info@ecgb.org.za
Established	1997
Governing Act	Eastern Cape Gambling and Betting Act 5 of 1997 (as amended)
Official site	ecgb.org.za

What the ECGB does

Issue and renew bookmaker, casino, LPM, and bingo licences in the Eastern Cape
Investigate complaints against Eastern Cape licensees
Enforce responsible gambling and self-exclusion for provincial licensees
Collect provincial gambling tax and levies
Operate the ECGB fraud-prevention hotline (0800 333 818)
Coordinate with the National Gambling Board on cross-provincial matters

Which operators it licenses

No operator in our current top-nine review set is primary-licensed in the Eastern Cape. The Board licenses smaller provincial bookmakers and land-based casinos. See ecgb.org.za for the full licensee register.

How to verify a ECGB licence

Open the ECGB website at ecgb.org.za.
Navigate to the Licensees or Licensing section.
Search by operator trading name or by licence number as printed on the operator footer.
Confirm the licence status is 'Active' and note the expiry date.
If the licence number in the operator footer does not appear on the ECGB register, contact the ECGB at [email protected] before depositing.

If the licence number in the operator footer does not match the ECGB register, do not deposit. Use our licence verifier for a quick cross-check.

Fees, taxes, and levies

Bookmaker licence application fees and annual renewal fees in the Eastern Cape are set by the Board under provincial regulation. Provincial gambling tax on bookmaker gross gaming revenue is collected by the Board and remitted through the Eastern Cape provincial fiscus, with rates reviewed each budget cycle.

Recent enforcement and policy

2026. Ongoing enforcement against unlicensed online bookmakers accepting Eastern Cape customers, in coordination with the NGB.
2025. Continued operation of the ECGB fraud-prevention hotline 0800 333 818 for public tip-offs on illegal gambling.

Frequently asked questions

Which national online bookmakers are Eastern Cape-licensed?

None of the largest online-first bookmakers in South Africa hold their primary bookmaker licence in the Eastern Cape. Hollywoodbets, Supabets, Betway, 10bet and PlayaBets are Mpumalanga-licensed; Sunbet, Gbets and Topbet are Western Cape-licensed; World Sports Betting is Gauteng-licensed. The ECGB primarily licenses smaller provincial bookmakers and land-based casinos in the Eastern Cape.

How do I complain about an Eastern Cape bookmaker?

Complaints are lodged in writing at [email protected] or via the ECGB contact form at ecgb.org.za. Include the operator name, licence number, your account number (never your password), and any relevant screenshots.

What is the ECGB fraud hotline?

The ECGB operates a toll-free fraud-prevention hotline on 0800 333 818 for the public to report illegal or fraudulent gambling activity.

Are Eastern Cape-licensed bookmakers legal for players in other provinces?

Yes. A bookmaker licensed by the ECGB may accept bets from any South African resident, subject to national law and its licence conditions.

Reviewed by our compliance desk. Sources: ECGB official site, National Gambling Act 7 of 2004, and operator licence footers verified on 2026-07-26. See our Sources Used page for the full list.